Troubleshooting Guide
This troubleshooting guide will provide you with information about Star Wars® Galactic Battlegrounds™. You will find solutions to common problems that were encountered while running the game and DirectX in the Windows 95, 98, 2000, Millennium Edition (ME), and XP Operating Systems.
Table of Contents
1. General Information
2. General Troubleshooting
3. Installation
4. Performance
5. Video Issues
6. Sound Issues
7. CD-ROM Drive Issues
8. Controller Device Issues
9. DirectX Setup
10. Multiplayer Issues
11. How to Contact LucasArts
12. Web Sites
-1- General Information
DISCLAIMER
This troubleshooting guide reflects LucasArts’ best efforts to account for and attempt to solve problems that you may encounter while playing the Star Wars Galactic Battlegrounds computer video game. LucasArts makes no representation or warranty about the accuracy of the information provided in this troubleshooting guide, what may result or not result from following the suggestions contained in this troubleshooting guide or your success in solving the problems that are causing you to consult this troubleshooting guide. Your decision to follow the suggestions contained in this troubleshooting guide is entirely at your own risk and subject to the specific terms and legal disclaimers stated below and set forth in the Software License and Limited Warranty to which you previously agreed to be bound.
This troubleshooting guide also contains reference to third parties and/or third party web sites. The third party web sites are not under the control of LucasArts and LucasArts is not responsible for the contents of any third party web site referenced in this troubleshooting guide or in any other materials provided by LucasArts with the Star Wars Galactic Battlegrounds computer video game, including without limitation any link contained in a third party web site, or any changes or updates to a third party web site. LucasArts is not responsible for webcasting or any other form of transmission received from any third party web site nor is LucasArts responsible if the third party web site is not working appropriately, including without limitation if the designated third party web site cannot be accessed due to an inaccurate URL.
LucasArts is providing reference to third parties and/or third party web sites to you only as a convenience, and the inclusion of any third party and/or third party web site does not imply endorsement by LucasArts of the respective third party or third party web site, or any association with the operators of any third party web site. You are responsible for viewing and abiding by the privacy statements and terms of use posted at the third party web sites. Any dealings with third parties (including advertisers) referenced in this troubleshooting guide or in any other materials provided by LucasArts with the Star Wars Galactic Battlegrounds computer video game or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. LucasArts or any of LucasArts’ affiliated entities shall not be responsible or liable for any part of any such dealings or promotions.
To be able to play Star Wars Galactic Battlegrounds, you must have Windows 95, 98, 2000, Millennium Edition (ME), or XP installed and configured correctly and your computer hardware must be 100% DirectX 8.0a compatible. For more information on DirectX, see Section 9 of this Troubleshooting Guide.
If you are running Windows 2000 or XP, you must have local administrator rights to properly install the game. At the time of release of Star Wars Galactic Battlegrounds, we are unable to support IPX in Windows 2000 with this title.
MS-DOS, Windows 3.1x, Windows NT 3.x, Windows NT 4.0, Linux, and OS/2 are not supported.
We cannot guarantee compatibility with drivers that are available for this operating system at the time of release of Star Wars Galactic Battlegrounds, as most of these drivers are Beta or Special Purpose drivers, which are not supported by the hardware manufacturer. Please make sure that you thoroughly read any warnings and other information that may be posted at the location where you download or obtain updated drivers. We recommend that you read any documentation that comes with these drivers before installing to avoid any potential problems that may be documented by the manufacturer.
Computer: 100% DirectX compatible computer required.
CPU: Pentium II or Athlon class 233 MHz or faster CPU required.
Pentium II or Athlon class 300 MHz or faster recommended.
Memory: 32 MB RAM required. 64 MB RAM recommended.
64 MB required, 96 MB RAM recommended for Windows 2000 and XP.
Graphics Card: 2 MB PCI or AGP graphics card required.
4 MB graphics card recommended.
Sound Card: 100% DirectX compatible 16-bit sound card required.
CD-ROM: Quad Speed IDE or SCSI CD-ROM drive required.
Input Device: 100% Direct Input compatible keyboard and mouse required.
DirectX: Microsoft DirectX 8.0a is included on this CD. You will be prompted to install
DirectX during the installation of this game if a more recent version isn’t
already properly installed on your system. Please refer to the Installation
and DirectX Setup sections of this Troubleshooting Guide for more
information about DirectX.
NOTE: DirectX may require the "latest" updates for your operating system.
This may also include the latest drivers for your particular sound and video
hardware.
Installation: Installation requires 500 MB of free hard drive space. It is recommended
that you have at least an additional 100 MB of free space available after
installing the game for the Windows swap file and save games.
Multiplayer Support
Pentium II or Athlon class 266 MHz or faster required for Multiplayer.
Local Area Network Play: Supports up to 8 players via IPX* or TCP/IP Local Area Network.
Internet Play: Supports up to 8 players via 28.8Kbps or faster connection to the Internet.
Modem-to-Modem Play: Supports 2 players via 28.8Kbps or faster modem.
Direct Serial Play: Supports 2 players via Null Modem Cable.
*At the time of release of Star Wars Galactic Battlegrounds, we are unable to support IPX in Windows 2000 with this title.
-2- General Troubleshooting
Star Wars Galactic Battlegrounds was designed to run under Windows 95, 98, 2000, Millennium (ME), or XP with DirectX 8.0a. If the game unexpectedly freezes up, returns you to your desktop, or if you experience any other severe problems, you should try to properly shut down Windows and reboot your computer. (As a rule, you should never turn off your computer while the hard drive is active.) This will help prevent possible problems related to the error that you have experienced. It is especially important to reboot your computer before trying any of the troubleshooting tips included in this guide or before attempting to restart the game.
NOTE: If your computer reboots into Safe Mode, go to Shut Down Windows and choose Restart the Computer. This will put you back into Windows’ normal operating mode.
· The Star Wars Galactic Battlegrounds CD may have been removed.
· Your CD-ROM drive may have stopped responding.
· There may be a hardware conflict in your system.
· The Star Wars Galactic Battlegrounds CD may be scratched or dirty.
· Your computer may not be 100% DirectX 8.0a compatible.
Please consult DirectX Setup or CD-ROM Drive Issues in this Troubleshooting Guide for more information.
· Check to see how much room is available on your hard drive to make sure that you have enough free space for Star Wars Galactic Battlegrounds to run. It is recommended that you have at least 100 MB of free space after installing the game for the Windows swap file and save games.
· Check to see if your Windows desktop color palette is set to High Color (16-bit) and the desktop area is set to 800 by 600. On some video cards, other desktop settings may cause problems in Star Wars Galactic Battlegrounds. Please consult Video Issues (Section 5) for more information.
· Check to see if you have any other applications running, such as memory managers, screen savers, or virus protection programs. If you receive the error: Error: Cannot Initialize Sound System, another application may be using the sound system on your computer. Please refer to Should I have Other Programs Running in the Background in this section and Sound Issues (Section 6) for more information.
· Check DirectX Setup (Section 9) in this Troubleshooting Guide for directions on how to find out if DirectX supports your computer hardware.
· Check the Star Wars Galactic Battlegrounds CD to see if it is dirty or scratched. The CD-ROM drive may be having trouble reading the CD. Please check CD-ROM Drive Issues (Section 7) for more information.
· Make sure that your CD-ROM drive letter didn’t change since installing Star Wars Galactic Battlegrounds. If it did, you will need to uninstall the game and reinstall it with the new drive letter. Make sure to choose Yes when prompted to keep your player and configuration files when uninstalling, so you do not lose your progress.
· If none of the suggestions above help, you may have a corrupted installation. Try uninstalling, then reinstalling Star Wars Galactic Battlegrounds.
When installing DirectX 8.0a in Windows 95, you may see an error at the end of installation stating that you need to install DCOM and providing download information. If this occurs, click on OK. This will not affect your ability to play the game. This error is due to the fact that you have not installed the latest updates for your operating system from Microsoft.
If you end up at a black screen or the game appears to lock up, please press ALT-F4, then ENTER before trying anything else. If these fail, press CTRL-ALT-DEL once and choose END TASK on Star Wars Galactic Battlegrounds, which should take you back to the desktop. Windows 2000 and XP users will need to click on Task Manager, and then choose END TASK. If you do not see a dialog box after pressing CTRL-ALT-DEL, press ENTER twice and this should take you back to the desktop. Then restart your computer and try running the game again.
· Your sound card may not be fully DirectX compatible. Please look at the DirectX Setup section in this Troubleshooting Guide for information about how to check for DirectX compatibility.
· You may need to update the drivers for your sound card.
· Your volume may be turned up too loud in Windows.
· Your amplified speakers may be plugged into speaker-out on your sound card.
Please consult Sound Issues (Section 6) in this Troubleshooting Guide for more information.
Generally, we have found that it is not a good idea to run any other programs in the background while playing Star Wars Galactic Battlegrounds. Please turn off any active screen savers while running this game, as they may interrupt the game and cause problems. Various video, sound, or memory problems may occur if other programs are running, including virus-detection utilities. You may need to disable or close programs that start automatically when Windows is started, such as the Microsoft Office Toolbar and the Live!Ware Creative Launcher. Some of these programs display icons on your system tray. If you have icons on your taskbar, right-click on each of them and select the option to disable, unload, or close them before running Star Wars Galactic Battlegrounds. The next time you start your computer, these items will load once more and the icons will return. If you cannot disable them from the taskbar and you experience problems running Star Wars Galactic Battlegrounds, you may want to remove the program shortcuts from the StartUp folder in the Start Menu or disable them through MSConfig in Windows 98. For information about how to remove shortcuts or how to keep other programs from running in the background, please consult Windows Help.
r.k.kurowski