DOC-00104884 [Marvel] Cannot power on from suspend mode in lowest brightness A01.pdf

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HTC Corporation

Technical Service Advisory

DOC-00104884

Released Date:

2011/8/8

Revision:

A01

Model:

Marvel

Material Used:

NA

Title:

[Marvel] Cannot power on from suspend mode in lowest brightness

Reference DOC:

DOC-00104169

Category:

Others

Related Team:

WW ASP

Failure/Repair Code:

F200 / P001

Effective Date:

2011/8/8

Description:

This Service Advisory aims to provide temporarily workaround resolving cannot power on from

suspend mode after adjusting brightness to the lowest level.

Condition(s) to follow this service advisory:

When customer complains

Action:

1. Menu > Settings > Display > Brightness.

2. Check if the brightness level is at the lowest level.

3. Take out and reinstall the battery.

4. Hard reset the device.

I. With the phone turned off , press and hold the VOL DOWN button, then press the POWER

button shortly and release it. You will then enter bootloader mode.

II. Move to “CLEAR STORAGE” , then press POWER button to select it.

III. Press VOL UP to perform hard rest.

Note: This issue will be fixed in an upcoming MR update.

HTC confidential

© 2011, HTC CORPORATION ALL RIGHTS RESERVED. Page 1 of 2

SA-HW005-0511

8/10/2011 9:34:27 PM

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Reporting rule:

If the condition met and problem resolved, report as below;

Repair

code

Failure code

Material Used_1

Warranty1

Material1_SN

Material Used_2

Warranty2

Material2_SN

F200

P001

Product Owner:

Jade Huang

HTC Contact :

Name: Alvin_Tan

Tel: +441753218960 # 8928

E-Mail ： alvin_tan@htc.com

Originator:

Alvin Tan

Approved By:

Jeff Chou

Service site:

Engineer leader sign :

Implement Date:

All Related Personnel Sign here:

 Confidentiality: This document is only authorized for the assigned service partner in repair service and is confidential and/or

legally privileged. The document must not be copied or shown to anyone without HTC’s permission.

HTC confidential

© 2011, HTC CORPORATION ALL RIGHTS RESERVED. Page 2 of 2

SA-HW005-0511

8/10/2011 9:34:27 PM

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