Przemek Wielgosz
Summarise - Is using when the problem is solved or close to solve is using collected materials such as information about issue and possible ways to solve that issue. We using that because asking question and finding answers for them is important to develop technology and science.
Paraphrase – Is using someone work but not plagiarism. Is used when someone needs to write a tutorial and looks for other similar tutorials just to see how that tutorial looks and write your own with your own ideas. We use that because sometimes we have to write your own work modelled on others.
Empathise – We use that when customer start think that his IT knowledge is not enough and felling bad because of that. Is important to say to that customer, that is not bad having small IT knowledge because everyone is good with something else.
Przemek_18